{"id":238,"date":"2025-04-05T08:00:29","date_gmt":"2025-04-05T01:00:29","guid":{"rendered":"https:\/\/provisio-id.com\/provisioconsulting\/?p=238"},"modified":"2025-04-05T08:00:29","modified_gmt":"2025-04-05T01:00:29","slug":"coretaxs-top-issues-in-the-first-week-of-launch","status":"publish","type":"post","link":"https:\/\/provisio-id.com\/provisioconsulting\/coretaxs-top-issues-in-the-first-week-of-launch\/","title":{"rendered":"Coretax’s Top Issues in the First Week of Launch"},"content":{"rendered":"\n

https:\/\/provisio-id.com\/provisioconsulting\/ <\/a>Coretax’s Top Issues in the First Week of Launch , The Coretax system developed by the Directorate General of Taxes (DGT) is one of the important steps in the modernisation of tax administration in Indonesia. However, like any new system, its launch is not free from various technical and operational challenges. The following is a summary of the main issues faced by users in the initial week of Coretax launch, as well as the solutions being undertaken by the DGT to address them.<\/p>\n\n\n\n

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  1. Login Issues with Coretax<\/li>\n<\/ol>\n\n\n\n

    Login issues have been one of the main issues reported by both taxpayers and DGT employees. Some of the problems that arise include:<\/p>\n\n\n\n

    Invalid old TIN: Taxpayers who use a 15-digit TIN have difficulty logging in. DGT suggested that Corporate Taxpayers add a \u20180\u2019 in front of their NPWP, while Individual Taxpayers were directed to use NIK.
    Email and phone number have not been updated: Old, invalid emails or mobile phone numbers are causing verification issues. DGT has provided a mechanism to update data through the nearest tax office or report it to DGT for follow-up.<\/p>\n\n\n\n

    Read also: Coretax Obstacles, Director General of Taxes Explains the Causes and Solutions<\/p>\n\n\n\n

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    1. Registration and Activation Obstacles<\/li>\n<\/ol>\n\n\n\n

      The WP registration and activation process also experienced a number of obstacles, such as:<\/p>\n\n\n\n

      Inactive status on \u2018registration only\u2019 registration: Even though the registration is successful, the taxpayer’s status is still not active. The DGT advised taxpayers to activate through the Coretax portal.
      Wife’s NPWP activation: NPWP activation for wives with their own tax obligations often fails because the data does not match the Family Card (KK). Taxpayers are asked to double-check the suitability of this data.
      Photo and passphrase verification errors: Taxpayers are advised to improve the lighting or adjust the position of the photo.
      PIC has not been determined: Corporate taxpayers who have not determined the Person In Charge (PIC) cannot access some Coretax features. DGT advises taxpayers to ensure the PIC has been determined through the portal and ensure the data has been verified.
      Impersonation feature is not yet available: Users reported that the Impersonate menu for Corporate Taxpayers is not yet functional. DGT ensures that this feature can only be used by registered PICs, and corrective measures are being taken to reactivate the feature.
      Data change requests are not saved: Some Non-Effective (NE) status change requests cannot be saved. This is being followed up by DGT to resolve the technical issues.<\/p>\n\n\n\n

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      1. Disruption to Additional Features and Services<\/li>\n<\/ol>\n\n\n\n

        Some Coretax features that should make it easier for users still need improvement:<\/p>\n\n\n\n

        Data change menu: Users complained that the express data change menu previously available in e-Registration now requires additional coordination in Coretax. DGT is working with the information technology (ICT) team to improve access speed.
        Electronic certificate authorisation code: Taxpayers complained that the authorisation code did not appear. DGT recommends that requests be made through the taxpayer portal or tax office.
        Disruption in the migration system: Some data is still being         processed <\/a>with the old system so it has not appeared in Coretax. DGT is checking and harmonising this migration data.<\/p>\n\n\n\n

        Read also: <\/p>\n\n\n