https://provisio-id.com/provisioconsulting DGT Answers 22 Issues of Coretax Constraints, In an official publication that can be accessed on the website Pajak.go.id, the Directorate General of Taxes (DGT) answered 22 issues that arose after the implementation of the Coretax system. The system, which is expected to improve taxation services in Indonesia, had faced various technical problems that affected taxpayers’ convenience. With this issue resolution response, tax services through Coretax are expected to run optimally gradually. The following is an explanation of each issue and its resolution steps.
Constraints on Authorisation Codes and Electronic Certificates
One of the problems identified is the failure of the face validation process, name errors on printed electronic certificates, and menus that do not appear for certificate creation. DGT advises taxpayers to ensure that the photo on the e-KTP matches the facial appearance during the validation process, for example not wearing glasses if the photo on the KTP does not have glasses.
NPWP Registration for Foreigners
DGT found obstacles in NPWP registration for foreign nationals (foreigners), especially Chinese passport holders, as well as in the appointment of foreigners as responsible persons. After improvements were made, now foreigners holding Chinese passports can register for NPWP, and foreigners can be appointed as responsible persons.
Taxable Entrepreneur Status (PKP)
Some taxpayers reported differences in PKP status in the old system (SIDJP) and DGT’s Coretax. DGT provides an opportunity for taxpayers to validate their data through Kring Pajak 1500200 or the helpdesk. A commitment to resolve similar cases within one working day has been implemented.
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Constrained OTP Delivery
Problems with sending one-time passwords (OTP), especially for Telkomsel and email providers, have been resolved. Now OTP delivery runs smoothly for all taxpayer needs, including password reset and phone number update.
Taxpayer Profile
The problem of inappropriate taxpayer profile display has been fixed. Now, the profile menu in Coretax displays data that matches the registered information.
Adding Related Party Role
The obstacle in adding employees as related parties is caused by the management data that has not been updated and the mismatch between NIK and NPWP. DGT has resolved this issue by requiring the updating of management data and NIK-NPWP matching.
Data Update and NPWP Registration
Failure to update the data of the person in charge, accounts, and NPWP registration obstacles have been resolved. Taxpayers can now easily update data and register through the Coretax system.
Impersonation Constraints
Corporate taxpayers had experienced impersonation problems because the data at the Directorate General of General Legal Administration (DG AHU) did not match. DGT requested taxpayers to update company data at DG AHU so that impersonation can be carried out.
Login and Password Reset Problems
Login issues after password reset and errors in password usage have been resolved. DGT also identified the importance of updating email data prior to the implementation of Coretax so that the password reset goes smoothly.
Tax Debt Payment Obstacles
Some taxpayers are unable to make tax debt payments for Tax Assessment Letters (SKP) and Tax Collection Letters (STP) issued before Coretax. DGT has updated the database so that payments can be made smoothly.
Billing Code Generation
The problem of the billing code generation button not appearing is also acknowledged to have been fixed, so the billing code generation process is now running without problems.
Incomplete Document Output
Constraints on data elements in tax invoice documents have been resolved. Tax invoices uploaded through the eFaktur module are now in accordance with regulations.
SKB and KSWP Services
The application for Certificate of Exemption (SKB) and Certificate of Taxpayer Status (KSWP) was constrained. DGT resolved this issue within one working day and continues to improve the accuracy of data on KSWP documents.
Read also: Overcoming the Assign Role Button Obstacle in Coretax DGT
XML Upload and Tax Invoice Signing
The Coretax system now supports the upload of tax invoices in XML format up to 1,000 invoices per upload. The issue of signing tax invoices has also been fixed, with the suggestion that the process be done in stages for efficiency.
Coretax Implementation Statistics
As of 12 January 2025, the Coretax system has recorded significant progress:
A total of 159,735 taxpayers already have authorisation codes for invoice signatures.
A total of 49,988 PKP successfully issued invoices in Coretax DGT.
A total of 1,510,145 tax invoices were created, of which 564,675 were successfully issued.
The resolution of 22 issues in the Coretax implementation shows the DGT’s commitment to improve taxation services. Taxpayers are encouraged to continue updating their data so that the system runs optimally. With the improvements that have been made, it is expected that DGT Coretax will be able to provide faster, more accurate, and reliable services.
For further information, taxpayers can contact Kring Pajak at 1500200 or visit the nearest DGT helpdesk.